On a return, do I get a full refund or only a replacement, and who pays return shipping?

It depends on whether the laptop is defective and how long you have had it. If the unit is defective, damaged, not as described or missing parts and you raise it within the 14-day return window, Edify provides a free hassle-free return or replacement and covers the shipping; a replacement ships within 24 to 48 hours of the returned unit reaching the warehouse, or you can take a refund to your original payment method after inspection. If you simply change your mind (a non-defective return), it is handled through the Buyback Program with a restocking deduction rather than a full refund. Beyond 14 days, a defective unit is handled under the 12-month warranty (repair or equivalent replacement, with Edify covering shipping both ways for covered defects), while a non-defective request goes through buyback. In short: defects within the window are free and fully covered; change-of-mind returns carry a deduction. Always contact support to authorise a return before shipping anything back.