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Return Policy

At Edify, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we invite you to review our returns and refunds policy outlined below.

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Eligibility for Returns

  • You can return your order within 14 days of receiving it if:
  • The product is physically damaged, defective, or significantly different from its description on the product detail page.
  • The product is missing parts, accessories, or any included items.
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Conditions for Return

  • Product must be returned in its original condition with all packaging, tags, and accessories intact.
  • The product must not have been damaged while in your possession, and it must be the same item that was shipped to you.
  • Any device that stores personal information must have all such information removed prior to returning. Edify shall not be liable for any misuse or unauthorized use of such information.
  • Products that were purchased by mistake or for buyer’s remorse (e.g., incorrect model or color) may not be eligible for return.
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Return Process

To initiate a return, contact our customer support at [email protected] or call +91 9513245671 (Mon-Sat, 10 AM - 7 PM). Do not return items without authorization, as they will not be accepted.

  • Do not return items without first requesting a return. Items sent back without authorization will not be accepted.
  • For certain products, a technician visit may be scheduled to evaluate the condition of the item. The technician’s report will determine the eligibility of the return or replacement.
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Refund Process

Once we receive and inspect the returned goods, we will process your refund within 14 days. Refunds will be issued using the same method of payment as the original order. You will not incur any additional fees for the refund.

  • Original shipping costs will not be refunded, except in cases where the return is due to an error on Edify’s part.
  • A restocking fee of 10% of purchase cost may apply in certain cases, depending on the condition of the returned item.
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Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

  • Products that have been used or are not in their original condition.
  • Products damaged due to improper use or handling by the customer.
  • Items that were customized or personalized at the time of purchase.
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Warranty and Service

Edify reserves the right to change the method by which we provide service, and the eligibility of your product for return or replacement may vary based on your location. Service options, replacement availability, and response times may differ depending on your state or city.

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Policy Changes

Edify reserves the right to modify or update this returns and refunds policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.

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Company Rights

Edify reserves the right to:

  • Refuse a return if the product does not meet the above conditions.
  • Limit the number of returns or exchanges for customers with a history of excessive returns.
  • Determine the eligibility of a product for return, replacement, or refund at its sole discretion.
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Contact Us

If you have any questions, reach out to us at:

Thank you for choosing Edify. Your satisfaction is our priority, and we are here to help with any issues you may encounter.