Eligibility for Returns

• You can return your order within 14 days of receiving it if:
• The product is physically damaged, defective, or significantly different from its description on the product detail page.
• The product is missing parts, accessories, or any included items.
• The product is eligible for return within the first 14 days of use, even if no issues are reported.

Return Process

To initiate a return, contact our customer support at [email protected] or call +91 9513245671 (Mon-Sat, 10 AM - 7 PM). Do not return items without authorization, as they will not be accepted.

• Do not return items without first requesting a return. Items sent back without authorization will not be accepted.
• For certain products, a technician visit may be scheduled to evaluate the condition of the item. The technician’s report will determine the eligibility of the return or replacement.

Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

• Products that have been used or are not in their original condition.
• Products damaged due to improper use or handling by the customer.
• Items that were customized or personalized at the time of purchase.

Policy Changes

Edify reserves the right to modify or update this returns and refunds policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.

Contact Us

If you have any questions, reach out to us at:

• Email: [email protected]
• Phone: +91 9513245671 (Mon-Sat, 10 AM - 7 PM)

Thank you for choosing Edify. Your satisfaction is our priority, and we are here to help with any issues you may encounter.