Privacy Policy
This policy explains what personal data we collect when you buy a Product or use edify.club, why we collect it, who we share it with, how long we keep it, and the rights available to you under the Digital Personal Data Protection Act, 2023.
1. Who we are
Kuzagan Services Private Limited is the Data Fiduciaryfor personal data collected through edify.club and Edify’s direct sales channels. Our registered office is 2nd Floor, SRS Arcade, 15/2, Hosa Road, Kasavanahalli, Bengaluru, Karnataka 560035, India.
In this policy, personal data means any data about an individual who is identifiable by or in relation to that data. You are the Data Principal.
2. Notice and consent
- We ask for your consent before processing your personal data, except where a legitimate use under section 5 applies. The request describes the personal data sought and the purpose for which it will be processed.
- Your consent is limited to the personal data necessary for the stated purpose. We do not condition the supply of a Product on consent to processing that is not necessary to supply it.
- This notice is available in English and, on request to the contact in section 12, in any language listed in the Eighth Schedule to the Constitution of India.
- You may withdraw your consent at any time, as easily as you gave it, by writing to the contact in section 12 or through your account settings. Withdrawal does not affect processing carried out before withdrawal. Where we need the personal data to supply a Product, fulfil an Order or provide warranty service, withdrawal may mean we can no longer do so, and we will tell you if that is the case.
3. What we collect
| Category | What it includes | Why we need it |
|---|---|---|
| Identity and contact | Name, email address, telephone number | To create and operate your account, confirm your Order, and contact you about delivery and service |
| Delivery | Delivery address, alternative contact number, delivery instructions | To deliver the Product and to arrange pickup for service or return |
| Order and transaction | Order history, invoice details, product serial numbers, payment method type, transaction reference, refund records | To fulfil the Order, issue a tax invoice, comply with tax record-keeping, and administer warranty, return and buyback claims |
| Service | Fault reports, photographs and videos you send us, diagnostic and inspection records, repair history, technician visit records, correspondence with support | To assess and resolve a reported issue and to maintain the service record on which return and warranty decisions are based |
| Technical | IP address, device and browser type, operating system, pages visited and clickstream on the Platform | To operate and secure the Platform, and to diagnose faults |
| Marketing preferences | Whether you have consented to marketing, and your channel preference | To send you communications you have asked for, and to stop when you tell us to |
Payment credentials. Card numbers, CVV, UPI credentials and net-banking credentials are collected and processed by our payment gateway partners under their own terms. Edify does not receive or store them.
What we do not collect. We do not collect precise geolocation data, social media friend lists or profile data, demographic profiling data, or government identity document numbers, except where a government identity document is specifically required for a Business Customer invoice or for a statutory purpose, in which case we tell you at the time.
4. What we use it for
- Creating and operating your account.
- Processing your Order, taking payment and issuing a tax invoice.
- Delivering the Product and communicating about delivery.
- Providing warranty service, handling returns, cancellations and buyback, and maintaining the service record.
- Responding to your enquiries and grievances.
- Preventing, detecting and investigating fraud and misuse of the Platform.
- Operating, securing and improving the Platform.
- Sending you marketing communications, where you have consented.
- Complying with our legal obligations, including tax, e-waste and consumer protection record-keeping.
5. Processing without consent
We may process personal data without your consent only where the Digital Personal Data Protection Act, 2023 permits it, which for our business means:
- where you have voluntarily provided the data for a specified purpose and have not indicated that you object to its use for that purpose;
- to comply with a legal obligation or an order of a court or authority;
- to respond to a medical emergency or a threat to life or safety.
7. Children
The Platform is intended for use by persons aged 18 and over, and our Terms of Service require that you be 18 or older to place an Order.
- We do not knowingly collect personal data of a child under 18 years of age.
- Where processing the personal data of a child is unavoidable, we will obtain verifiable consent of the parent or lawful guardian before doing so.
- We do not carry out tracking or behavioural monitoring of children, and we do not direct advertising at children.
- If you believe a child has provided personal data to us, write to the contact in section 12 and we will delete it.
8. How long we keep it
| Category | Retention period | Reason |
|---|---|---|
| Account and contact data | While your account is active, then 12 months | To allow reactivation and to answer queries |
| Order, invoice and tax records | 8 years from the end of the relevant financial year | Statutory tax and company record-keeping |
| Service, warranty and inspection records | For the warranty period, then 3 years | To administer warranty and defend claims within limitation |
| Payment transaction references | 8 years from the end of the relevant financial year | Statutory record-keeping and chargeback handling |
| Marketing preferences | Until you withdraw consent, then a suppression record only | To honour your withdrawal |
| Technical and log data | 12 months | Security and fault diagnosis |
When a retention period ends, or when you withdraw consent and no other purpose or legal obligation applies, we erase your personal data and require our processors to do the same.
9. Security and personal data breaches
- We apply reasonable security safeguards to prevent a personal data breach, including access controls, encryption in transit, restricted internal access on a need-to-know basis, contractual controls on processors, and periodic review.
- If a personal data breach occurs, we will notify the Data Protection Board of India and each affected Data Principal, in the form and within the time required by law.
- Email is not a secure medium. Please do not send us payment card details, passwords or government identity documents by email.
10. Your rights
| Right | What it means |
|---|---|
| Access | You may ask for a summary of the personal data we hold about you, the processing we have carried out, and the identities of the Data Fiduciaries and processors with whom we have shared it |
| Correction and completion | You may ask us to correct inaccurate or misleading personal data, and to complete or update incomplete data |
| Erasure | You may ask us to erase your personal data, and we will do so unless retention is required for a legal purpose or for an ongoing Order, warranty claim or dispute |
| Withdrawal of consent | You may withdraw consent at any time, as easily as you gave it |
| Grievance redressal | You may raise a grievance with us under section 13, and we must respond |
| Nomination | You may nominate another individual to exercise your rights in the event of your death or incapacity |
To exercise any of these rights, write to the contact in section 12. We respond within 30 days. There is no charge. We may ask you to verify your identity before we act.
12. Contact and data protection requests
For any question about this policy, or to exercise a right under section 10, write to support@edify.club, marking your email “Data protection request”. The Grievance Officer named below handles data protection grievances. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
13. Grievance redressal
We operate a three-stage process. Please start at stage 1.
| Stage | How to raise it | What happens |
|---|---|---|
| 1. Support | support@edify.club with your Order number | Acknowledged within 48 hours. We aim to resolve within 7 business days |
| 2. Escalation | Reply on the same thread asking for escalation | Reviewed by a supervisor. Written outcome with reasons |
| 3. Grievance Officer | As named below | Acknowledged within 48 hours and redressed within 30 days of receipt |
Grievance Officer
- Name
- Santosh A
- Designation
- Manager - CS
- Company
- Kuzagan Services Private Limited
- Address
- 2nd Floor, SRS Arcade, 15/2, Hosa Road, Kasavanahalli, Bengaluru, Karnataka 560035, India
- escalations@edify.club
- Hours
- Monday to Friday, 10:00 to 19:00
The Grievance Officer acknowledges every complaint within 48 hours of receipt and redresses it within 30 days.
If you are not satisfied with the outcome, you may approach the consumer forum having jurisdiction under section 34(2)(d) of the Consumer Protection Act, 2019, the National Consumer Helpline on 1915, or, for a data protection grievance, the Data Protection Board of India.
14. Mandatory disclosures
Disclosed under Rule 5 of the Consumer Protection (E-Commerce) Rules, 2020.
| Disclosure | Detail |
|---|---|
| Legal name | Kuzagan Services Private Limited |
| Trading name | Edify.club |
| Registered office | 2nd Floor, SRS Arcade, 15/2, Hosa Road, Kasavanahalli, Bengaluru, Karnataka 560035, India |
| GSTIN | 29AAJCK8673K1ZN |
| Website | edify.club |
| Customer care and service | support@edify.club |
| Grievance Officer | As named in section 13 |
| Seller | Kuzagan Services Private Limited is the seller of record for all Products sold on the Platform |
| Nature of goods | All Products are certified refurbished devices, previously owned or used, assessed against the FQC |
| Return, refund, exchange and warranty | See the Cancellation and Return, Warranty and Service and Buyback policies |
| Delivery and shipment | See the Shipping and Delivery Policy |
| Payment methods accepted | As shown at checkout |
| Security of payment methods | Payment credentials are processed by payment gateway partners; Edify does not store them |
| Chargeback options | Available through your card issuer or payment provider under its rules |
| Ranking parameters | Listing and search results are ranked by the sort option you select. The default, Relevance, ranks Products in stock by price, lowest first, and where two Products are the same price, by the number of units available, highest first. Lowest Price and Highest Price rank by price in the direction chosen. Products out of stock are placed after Products in stock. Filters restrict the set shown but do not otherwise change the order. Edify does not accept payment from any person to influence ranking, and no Product receives paid, sponsored or preferential placement |
15. E-waste
Edify operates in the refurbishment and reuse of computing devices. Devices that cannot be refurbished are channelled to authorised recyclers in accordance with the E-Waste (Management) Rules, 2022. Contact support@edify.club for information about returning an end-of-life device.
16. Changes to this policy
The changes provisions in the Terms of Service apply. Where a change materially affects how we process your personal data, we will notify you and, where the law requires it, seek fresh consent.