Will a refurbished laptop have scratches or dents, and what does each condition grade look like?

Yes, a refurbished laptop may have cosmetic wear, and Edify discloses this up front through condition grades so you know exactly what you are buying. Grade A units are in near-mint condition with minimal to no visible marks. Grade B units show light signs of use, such as minor scratches, but nothing that affects function. Grade C units have more visible wear, possibly deeper scratches or scuffs, but all internal components have cleared the same 31-category Final Quality Check regardless of grade. Cosmetic wear is not covered under the warranty, which covers hardware defects only. The grade is shown on the product listing, so there are no surprises on delivery. If the cosmetic condition on arrival does not match the listed grade, that is a not-as-described case and you can raise a return within 14 days.