Shipping and Delivery Policy

1. Where we deliver

We deliver across India to serviceable pin codes. Serviceability is confirmed at checkout. If your pin code becomes non-serviceable after your Order is placed, we will contact you to arrange an alternative address or cancel the Order with a full refund and no deduction.

2. Dispatch and delivery timelines

The estimated total delivery time is an estimate. The outer delivery commitment is a commitment.

3. Shipping charges

Shipping is free to the Customer on all Orders. Edify bears forward freight.

Where an Order is cancelled after dispatch, where a Cash on Delivery Order is refused or undeliverable, or where a Product is returned other than for a verified Defect, Edify may recover the freight it has actually incurred. The basis of recovery is set out in the Cancellation and Return Policy and is displayed at checkout before you confirm your Order.

4. Delivery attempts and your availability

• Our logistics partner will attempt delivery to the address in your Order and will contact you on the number you provided.
• Please ensure that you or an authorised person is available at the delivery address, and that the contact number you provided is reachable. Most failed deliveries are the result of an unreachable number.
• If delivery cannot be completed after the number of attempts made by the logistics partner, the Product is returned to origin. The Cancellation and Return Policy sets out what happens to any amount you have paid.
• If the delivery address you provided is incomplete or incorrect and delivery fails for that reason, the outer delivery commitment above does not apply to the resulting delay.

5. Inspection on delivery

We ask that you inspect the packaging before accepting the Product and that you record a continuous unboxing video from the point at which the outer packaging is intact until the Product is fully unpacked.

• If the outer packaging is visibly torn, crushed, wet or has been opened, please refuse the delivery and report it through support@edify.club the same day.
• An unboxing video is the most effective evidence available for a transit damage or missing item claim, and our logistics and insurance partners require it to accept a claim. Where a video is not available, we will still assess your claim on the other evidence available, including the packaging condition, the courier record and our own dispatch record.

6. Transit damage

If a Product arrives damaged in transit, report it through support@edify.club within 48 hours of the Delivery Date with photographs of the outer packaging, the inner packaging and the Product, and the unboxing video if you have one. A transit damage claim reported within the Initial Product Acceptance Period is handled under the Cancellation and Return Policy.

7. If we deliver late

If a Product has not been delivered within the outer delivery commitment above, you may cancel the Order by notice through support@edify.club and receive a full refund of everything you have paid, with no deduction of any kind.

This right does not apply where the delay is caused by:

• a force majeure event under section 14 of the Terms of Service, for the duration of that event;
• your unavailability at the delivery address, an unreachable contact number, or an incomplete or incorrect address; or
• a request by you to hold, reschedule or redirect the delivery.

Where the Product is delivered before you exercise this right, the Order proceeds normally and the Cancellation and Return Policy applies.

8. Tracking and delivery queries

Tracking information is sent on dispatch. For any delivery query, write to support@edify.clubwith your Order number. This is the only channel we monitor for service requests — see the Warranty and Service Policy for why.