Author: Vivek Kumar Kushwaha
Vivek Kumar Kushwaha leads Customer Support at Edify.club. Over the past two years, he has built the support function from the ground up, drawing on hands-on experience with L1 and L2 laptop repairs as well as customer relationship management. He owns post-purchase experience for Edify's 50,000+ customers, handling warranty claims, technical troubleshooting, and the feedback loop that turns field failures into training data for CheckMate, Edify's quality certification system.
